Terms of Delivery and Payment
1. DELIVERY DATE
We dispatch the goods as soon as possible, usually within 3 workdays after the order is confirmed, using delivery services DPD or PPL, Zásilkovna or through our affiliated pharmacies. The consignment is in most cases delivered in 2 to 5 days after ordering.
ZÁSILKOVNA / 31 Kč
Delivery to Zásilkovna location usually takes 1-2 days. You can pick up the goods upon presenting the order details and code sent to you by Zásilkovna. A customer may choose a specific Zásilkovna location during checkout before confirming their order.
Opening times of Zásilkovna locations may differ, please visit www.zasilkovna.cz for details.
DPD DELIVERY (TO SPECIFIC ADDRESS) / 55 Kč
Delivery times (2-3 days within the Czech Republic) are affected by the fact that we use an intermediary (Zásilkovna) to send goods with DPD.
DPD delivers the goods on workdays between 9:00 and 18:00. Unfortunately, it is not possible to pick a specific time of delivery.
PPL PARCELSHOP / 59 Kč
Delivery to PPL Parcelshop location usually takes 1-2 days. You can pick up the goods upon presenting the order details and code sent to you by PPL. A customer may choose a specific Parcelshop location during checkout before confirming their order.
Opening times of Parcelshop locations may differ, please visit the following site for details:
PHARMACY PICK-UP/ 0 Kč
We deliver to selected affiliated pharmacies. You may choose a specific pharmacy during checkout before confirming your order.
Opening times of affiliated pharmacies may differ.
FREE DELIVERY / 0 Kč
Free delivery applies to every order over 2100 CZK including tax. The customer may choose any delivery method for eligible orders during checkout.
CASH OR CARD PAYMENT ON DELIVERY / 0-29 Kč
You may pay in cash or by card on delivery or upon pick-up from Zásilkovna, Parcelshop or affiliated pharmacy. The additional fee for this payment method is 12 Kč in case of delivery to Zásilkovna location, 19 Kč in case of delivery by DPD and 29 Kč in case of delivery to PPL Parcelshop location.
There is no extra fee for cash or card payment on delivery to affiliated pharmacy, as this payment method is the only one available in this case.
Payment by card is available at selected Zásilkovna and Parcelshop locations and on delivery by DPD. However, this option is not guaranteed and you need to confirm with the selected location or DPD delivery person that the card payment is indeed possible.
BANK TRANSFER / 0 Kč
If you select the bank transfer payment method during checkout, we send you an email with payment details (bank account number including the sort code, payment reference, amount due and payment reference, which we use to recognize your payment). The email with details is sent as soon as the order is confirmed by us. You may then pay using your on-line banking service, in person at the bank or using a deposit slip.
We dispatch the goods as soon as the money is credited to our account.
ONLINE PAYMENT / 0 Kč
VISA, MASTERCARD ETC.
When you select the online payment method, you will be redirected to a secure form provided by the payment gateway, where you can fill in your card details (card no., expiration date, CVV security code and cardholder name). The order is paid at the moment the payment gateway confirms the transaction.
* All prices quoted on this page include the VAT.